Last Updated: 1 January 2026

Privacy Policy billion4 – Our Commitment to Protecting Your Personal Data

Your privacy is not merely a legal obligation to billion4 — it is a moral responsibility we take seriously. Read this document to understand what data we collect, how it is used, and your rights as a billion4 member in Malaysia.

Updated: 1 January 2026 Language: Malay (ms-MY) Regarding: Malaysia
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Privacy Policy
Personal data protection for billion4 members in Malaysia
ACTIVE

Billion4's Six Data Protection Principles

Billion4 builds trust with Malaysian members through transparent, responsible, and consistent data protection practices. These are the core principles that guide how we handle your information.

256-bit SSL Encryption at All Times

Every bit of data transmitted between your device and billion4's servers is protected by military-grade 256-bit SSL encryption. This means your password, phone number, payment details and any other sensitive data cannot be read by any third party during transmission, including your own network provider.

Minimum Necessary Data Collection

Billion4 only collects data that is strictly necessary to manage your account, process payments in MYR, and comply with identity verification requirements. We do not collect irrelevant information or retain data longer than necessary. Privacy by design is central to how billion4 builds its systems.

No Sale of Data to Third Parties

Billion4 has never and will never sell, rent or share your personal data with advertising companies, data brokers or any third party for commercial purposes without your explicit permission. Your data belongs to you – billion4 holds it solely on your behalf.

Strict Internal Access Controls

Within billion4, only staff who require access to your data in order to perform their duties are permitted to do so. All access to member data is audited and logged. We apply role-based access control (RBAC) to ensure no billion4 staff member can access data beyond the scope of their responsibilities.

Your Full Rights Over Your Own Data

As a billion4 member, you have the right to access a copy of your personal data, request corrections to inaccurate information, request deletion of your data under certain circumstances, and withdraw your consent to data processing at any time. billion4 fully respects these rights.

Immediate Notification in the Event of a Breach

In the unlikely event of a data security breach involving your personal information, billion4 is committed to notifying affected members in a timely manner and taking immediate remedial steps to minimise any impact on you.

Important Note Before Reading

This Privacy Policy sets out in detail how billion4 collects, uses, stores and protects your personal data. By registering for or using the billion4 platform, you agree to the data processing practices described herein. This document was last updated on 1 January 2026 and supersedes all previous versions.

1 Introduction & Scope of This Policy

Billion4 ("we", "the Company") is the data controller for the personal information you provide to us when using the billion4 platform. This Privacy Policy outlines our practices regarding the collection, use, disclosure and protection of your personal information, in line with global data security industry best practices.

This Policy applies to all users of the billion4 platform, including website visitors, registered members, and former members whose accounts still hold records. It covers all information collected through:

  • Official billion4 website
  • The billion4 account registration and management process
  • Financial transactions including deposits and withdrawals in Malaysian Ringgit (RM)
  • Interactions with the billion4 customer support team
  • Gaming activities on the billion4 platform include slots, live casino, roulette, blackjack and Sports Betting

Billion4 takes a highly cautious approach to data management. We understand that our members trust us not only to provide a safe and enjoyable gaming experience, but also to protect their personal information from any misuse. We do not take that trust lightly.


2 Types of Personal Data We Collect

Billion4 collects various categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of each category:

Data Categories Example Information Purpose of Collection
Identity Data Full name, Malaysian IC number, date of birth Identity verification and age restriction
Contact Data Malaysian phone number, email address Account communications and OTP
Financial Data E-wallet information (TnG, GrabPay), FPX account details Processing RM deposits and withdrawals
Technical Data IP address, device type, browser, OS Security and fraud detection
Usage Data Game records, betting history, activity logs Account operations and compliance
Communication Data Live chat records, support emails Customer support and complaints
Important Note: billion4 does not store credit or debit card numbers directly on our servers. All financial transactions are processed through PCI-DSS certified payment gateways. Payment details such as your Touch 'n Go eWallet or Maybank2u account are used solely to process transactions and are not stored in full within billion4's systems.

In addition to data you provide directly, billion4 may also collect data automatically through your use of the platform, including technical records required for account security and fraud detection.


3 How billion4 Uses Your Data

Billion4 uses your personal data only for lawful and legitimate purposes. Below is a detailed explanation of each purpose:

  • Account Management: Creating and managing your billion4 account, including login verification, password recovery and important account notifications.
  • Payment Processing: Processing MYR deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u and CIMB Clicks, as well as processing withdrawals to the same methods.
  • Identity Verification & Compliance: Verifying your age and identity in line with industry requirements, including compliance with Know Your Customer (KYC) procedures.
  • Platform Security: Detecting and preventing fraud, money laundering, duplicate account usage, and any suspicious activity on the billion4 platform.
  • Customer Support: Responding to your enquiries and complaints, resolving technical issues and providing assistance related to your billion4 account.
  • Service Improvements: Analysing aggregated usage data (not individual personal data) to improve the user experience on the billion4 platform.
  • Marketing Communications: Sending information about billion4 promotions, bonuses and new offers – only where you have given consent to receive such communications. You may withdraw this consent at any time.
  • Responsible Gaming: Monitoring gaming patterns to identify members who may need responsible gaming support and offering appropriate control tools.

Billion4 does not use your data for purposes unrelated to platform operations or that could be detrimental to your interests. You will be informed of any new use of your data through updates to this Privacy Policy.


4 Legal Basis for Processing Your Data

Billion4 only processes your personal data where a lawful basis exists for doing so. The four primary bases we rely on are:

  • Contract Performance: Data processing necessary to operate your billion4 account and provide the services you request — such as processing MYR deposits and withdrawals, managing gaming activity and resolving complaints.
  • Legal Obligations: Processing required to comply with applicable legal obligations, including KYC procedures, age verification, and anti-money laundering reporting requirements.
  • Legitimate Interest: Processing for purposes that constitute billion4's legitimate interests, such as fraud prevention, system security, product improvement and business analytics – provided these interests do not override your fundamental rights.
  • Consent: For certain processing activities such as marketing communications, billion4 will request your explicit consent. You have the right to withdraw this consent at any time without affecting the status of your account.

5 Data Sharing with Third Parties

Billion4 does not sell, rent, or share your personal data with third parties for their own commercial purposes. However, there are certain situations where billion4 needs to share some of your data with trusted external parties in order to operate the platform:

  • Payment Service Providers: Payment gateways used to process deposits and withdrawals in MYR via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX will receive the necessary transaction information. All these providers are bound by strict data protection agreements.
  • Game Software Providers: Companies such as Pragmatic Play, Evolution Gaming, and other providers may receive the minimum technical data required to operate your gaming session. They do not receive your personal identity information.
  • Technical Service Providers: Companies that provide infrastructure services such as server hosting, cybersecurity and platform analytics that require limited access to data solely to carry out their designated functions.
  • Lawful Authorities: In cases where billion4 is required by a court order or directive from a competent authority to disclose certain information in connection with a legal investigation.
Our Guarantee: All third parties that receive your data from billion4 are bound by confidentiality and data protection agreements. They may only use your data for the specific purposes authorised by billion4 and are not permitted to process your data for any other purpose.

6 Billion4's Data Security Measures

Protecting your personal data from unauthorised access, disclosure, alteration or destruction is billion4's highest technical priority. We implement multi-layered security measures that include:

  • Transmission Encryption: All communications between your device and the billion4 platform are secured by TLS 1.3 protocol with 256-bit SSL certificates. Every gaming session, every transaction, and every support query is fully encrypted.
  • Storage Encryption: Sensitive data such as passwords is never stored in plain text. billion4 uses irreversible one-way cryptographic hashing algorithms to store your password.
  • Two-Factor Authentication (2FA): billion4 offers optional 2FA using OTP via SMS to your registered Malaysian mobile number. We strongly encourage all members to enable this feature.
  • 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect suspicious login activity, unauthorised access attempts and any anomalies in account usage patterns.
  • Staff Access Controls: Access to billion4 member data within our internal systems is restricted to authorised personnel only, on a principle of least privilege. All access is logged and reviewed on a regular basis.
  • Regular Security Testing: The billion4 platform undergoes regular penetration testing and vulnerability assessments by independent cybersecurity experts to identify and remediate any weaknesses before they can be exploited.

While billion4 takes all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to play your part in protecting your account by using a strong password, enabling 2FA and keeping your login credentials confidential.


7 Data Retention Period

Billion4 retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or for as long as your account remains active, whichever is longer. The following are general data retention guidelines:

  • Active Account Data: Retained for as long as your billion4 account remains active, and for any additional period required after account closure to fulfil legal obligations.
  • Financial Transaction Records: MYR deposit and withdrawal records are retained for a minimum period of seven (7) years in accordance with applicable financial legislation in Malaysia.
  • Security Logs: Technical and security log data is retained for ninety (90) days for fraud detection and security incident investigation purposes.
  • Communication Records: Customer support records and complaint-related correspondence are retained for three (3) years after the relevant issue has been resolved.
  • Marketing Data: If you withdraw consent for marketing communications, billion4 will delete the relevant information within thirty (30) business days.

Once the relevant retention period has expired, billion4 will securely delete or anonymise your data so that it can no longer be linked back to you as an individual.


8 Cookies, Tracking & Similar Technologies

The billion4 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit the billion4 website.

Billion4 uses the following types of cookies:

  • Essential Cookies (Required): These cookies are essential for the core functions of the billion4 platform, including login session management, security, and transaction processing. Disabling these cookies will affect the platform's functionality.
  • Performance & Analytics Cookies: Helping billion4 understand how members use the platform – most frequently visited pages, time spent and any errors encountered. This data is collected in aggregate form and does not identify individuals.
  • Functional Cookies: Remembering your preferences such as language, display settings and saved login information for your convenience on future visits to billion4.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to log in and use the billion4 platform fully.

Reminder: billion4 does not use third-party cookies for targeted advertising or user profiling for sale to advertising networks.

9 Your Personal Data Rights

As a data subject, you have certain rights regarding the personal data we hold about you. billion4 respects and facilitates the exercise of these rights:

Right of Access

You have the right to request a copy of the personal data billion4 holds about you. We will provide this in a readable format within thirty (30) days of receiving your request.

Right to Rectification

If you find that the personal data billion4 holds about you is inaccurate or incomplete, you have the right to request a correction. You can update much of your information directly through your billion4 account profile settings.

Right to Erasure ("Right to be Forgotten")

Under certain circumstances, you may request billion4 to delete your personal data. Please note that this right is not absolute — billion4 may need to retain certain data to fulfil legal obligations or legitimate interests that override your request.

Right to Restrict Processing

You may request that billion4 restrict the processing of your data in certain circumstances, such as while you are verifying the accuracy of the data or contesting processing based on legitimate interests.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time. Upon receiving your objection, billion4 will cease processing your data for that purpose immediately.

Right to Data Portability

You have the right to receive the personal data you have provided to billion4 in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider should you choose to do so.

To exercise any of the rights above, please contact the billion4 privacy team by email at support@billion4.click by clearly stating your request. billion4 will respond within thirty (30) days of receiving it.


10 Protection of Children's Data

The billion4 platform is strictly for adults aged 18 and above. We do not intentionally target, collect or process the personal data of individuals under the age of 18.

Billion4 takes the following measures to prevent the participation and data collection of minors:

  • The registration process requires age verification, and billion4 reserves the right to request age verification documents at any time
  • Any account found to be held by an underage individual will be closed immediately, and any remaining balance will be handled in accordance with applicable law
  • All billion4 marketing content is targeted exclusively at adults

If you believe that an individual under the age of 18 has successfully registered an account on billion4, please contact us immediately at support@billion4.click so that we may take the appropriate action.


11 Amendments to This Privacy Policy

Billion4 may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or service improvements. When we make significant changes, we will:

  • Updating the "Last Updated" date at the top of this document
  • Displaying a clear notice on the billion4 homepage regarding policy updates
  • Sending an email notice to registered members if the changes materially affect their privacy rights
  • Providing reasonable notice before changes take effect

We encourage you to review this Privacy Policy periodically. Your continued use of the billion4 platform after a Privacy Policy update constitutes your acceptance of the latest version of this policy.


12 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how billion4 handles your personal data, you are welcome to reach us through the following channels:

  • Privacy Email: support@billion4.click – Include "Privacy Enquiry" in your email subject line. We will respond within 3 to 5 business days.
  • Live Chat: Accessible directly through your billion4 account — for general privacy enquiries, responses are provided in under 5 minutes.
  • Support Operating Hours: 24 hours a day, 7 days a week, including all Malaysian public holidays. billion4's Bahasa Malaysia-speaking support team is ready to assist you.
Last Updated: 1 January 2026. billion4 is committed to upholding high privacy standards and continuously improving the way we protect the data of our Malaysian members.

Frequently Asked Questions About billion4 Privacy & Data

billion4 does not store full credit or debit card numbers in our systems. For payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, we retain only the information required to process transactions and verify that withdrawals are returned to the same method used. Sensitive payment information is processed through industry-certified payment gateways (PCI-DSS) and is never stored in full on billion4's own servers. This is an important additional safeguard for your financial security.

Yes, you may request the deletion of your personal data by emailing support@billion4.click. However, there are certain limitations to this right. billion4 may need to retain specific data to meet legal obligations — for example, financial transaction records are required to be kept for seven years for compliance purposes. Data related to any active investigations or disputes may also need to be retained until those matters are resolved. Outside of these legal requirements, billion4 will process your deletion request within thirty days and confirm the action taken to you.

Billion4 employs a multi-layered security approach to protect the data of our Malaysian members. This includes 256-bit SSL encryption for all communications, a 24-hour cyber threat monitoring system, regular penetration testing by independent security experts, strict access controls based on the principle of least privilege for staff, password storage using irreversible cryptographic hashing, and optional 2FA for an additional layer of account security. While no system can be guaranteed 100% immune, billion4 takes all reasonable precautions in line with current industry standards to minimise the risk of any data breach.

No, billion4 does not share your personal data with other gaming companies or betting platforms for marketing or any commercial purpose unrelated to the operation of your billion4 account. Game software providers such as Pragmatic Play and Evolution Gaming may receive the minimum technical data required to run your gaming session — for example, anonymised session IDs — but they do not receive your name, phone number, or financial information. All such service providers are bound by strict confidentiality agreements that prohibit them from using data for any purpose other than providing technical services to billion4.

Our Terms & Conditions

Read the billion4 platform usage agreement, which sets out your rights and responsibilities as a member.

Read Terms & Conditions

Responsible Gambling

Billion4 provides guidance and tools to help you play in a healthy and enjoyable way.

Read the Guide

Play at billion4 – Your Data is Safe, Your Experience is Enjoyable

Register a billion4 account in under 2 minutes and enjoy over 1,000 game options with full privacy assurance. Minimum deposit RM10 via Touch 'n Go eWallet or DuitNow – your data security is our priority.

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